Frequently Asked Questions
Here you’ll find answers about shipping, returns, payments, products and more.
Which countries do you ship to?
We currently only ship to Australia.
How long does delivery take?
Processing time: 1–3 business days.
Delivery time: 7–9 business days.
Total: approx. 8–12 days.
How can I track my order?
You’ll receive a tracking link via email once the order ships.
Can I cancel my order?
You can cancel within 1 hour after ordering. After that, processing has already started.
Mail: info@bakerandjones.com
What is your return policy?
You have 30 days to return items. Products must be unworn and in original packaging.
How do I start a return?
Mail info@bakerandjones.com with your order number.
Who pays for return shipping?
The customer pays return shipping unless otherwise agreed.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay and more.
Which currency do you charge in?
All prices are in AUD and include VAT.
How do I choose the right size?
Please refer to the size chart in each product description.
Are colours accurate?
Colours may vary slightly depending on your screen.
Do I need an account?
No, you can check out as a guest.
How secure is my data?
Your data is handled according to GDPR standards.
Where can I find your policies?
All policies are available at the footer of bakerandjones.com.
How can I contact Baker & Jones?
Business Name: Baker & Jones
Company Name: Daniel Smith Active
Company Number: 86253301
Warehouse Address
49 Loris Way
Kardinya
WA 6163
Australia
Company Address
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Customer Service:
Monday to Friday: 08:00 – 18:00 (AWST)
Saturday and Sunday: Closed
Mail: info@bakerandjones.com
Phone: + 61 872285291
We aim to reply to your questions within 24 hours.
© Baker & Jones