Frequently Asked Questions
Here you’ll find answers about shipping, returns, payments, products and more.
Which countries do you ship to?
We ship to Germany, Austria and Switzerland.
How long does delivery take?
Processing time: 1–3 business days.
Delivery time: 7–9 business days.
Total: approx. 8–12 days.
How can I track my order?
You’ll receive a tracking link via email once the order ships.
Can I cancel my order?
You can cancel within 1 hour after ordering. After that, processing has already started.
Email: info@bakerandjones.com
What is your return policy?
You have 30 days to return items. Products must be unworn and in original packaging.
How do I start a return?
Email info@bakerandjones.com with your order number.
Who pays for return shipping?
The customer pays return shipping unless otherwise agreed.
Which payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay and more.
Which currency do you charge in?
All prices are in euros (€) and include VAT.
How do I choose the right size?
Please refer to the size chart in each product description.
Are colours accurate?
Colours may vary slightly depending on your screen.
Do I need an account?
No, you can check out as a guest.
How secure is my data?
Your data is handled according to GDPR standards.
Where can I find your policies?
All policies are available at the footer of bakerandjones.com.
How can I contact Baker & Jones?
Business Name: Baker & Jones
Company Name: Daniel Smith Active
Company Number: 86253301
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Email: info@bakerandjones.com
Phone: +31 6 45866249
Opening Hours: Monday – Friday: 8:00am – 6:00pm
© Baker & Jones